Refund policy

Thank you for shopping at our online store for digital products. Below are our return and refund policies to ensure a satisfying experience for our customers:

1. Returns

We do not accept returns of digital products once the download has been completed or the license has been issued. However, we will consider returns under the following circumstances:

• Defective or Non-functional Product: If the downloaded product is defective or not functioning as described, we will offer a replacement or an appropriate alternative solution.

• Purchase Error: If you have made a purchase in error, please contact us immediately. We will review the request and assess the possibility of refunding your purchase if the product has not been downloaded or used.

2. Refunds

Our refund policy varies depending on the type of digital product you have purchased:

• Undownloaded Products: If you have not downloaded the digital product, you may request a full refund within the first 30 days after purchase.

• Downloaded Products: We cannot offer refunds for digital products that have already been downloaded and are functioning as specified. However, if there is an unresolved technical issue reported to our support team, we will consider exceptions on a case-by-case basis.

3. Request Process

To request a return or refund, please follow these steps:

• Send an email to our support team specifying the reason for your request.
• Provide the purchase information (order number, purchase date).
• Attach any evidence that supports your request (screenshots, problem description).

4. Processing Time

We commit to reviewing all return and refund requests within a maximum of 7 business days. Once approved, refunds will be processed according to the terms set by the original payment method.

5. Contact

For any further questions regarding our return and refund policies, please feel free to contact our customer support team at makeriecr@gmail.com or through our website contact form.